11wn Privacy Policy

1. Introduction

11wn ("we", "us", "our") is committed to safeguarding the privacy and security of every player who uses our online casino and sports betting platform at 11wn.net. This Privacy Policy sets out in clear terms the personal data we collect, the purposes for which we process it, the legal bases upon which we rely, how long we retain it, and the rights available to you as a data subject.

This Policy applies to all personal data collected through the 11wn website, mobile interfaces, customer support channels, and any related services offered under the 11wn brand. It should be read alongside the 11wn Terms and Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement governing your relationship with 11wn.

We review and update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable regulatory requirements. The "Effective Date" at the top of this document indicates when the current version came into force. We recommend revisiting this page from time to time to stay informed.

2. Data Controller

For the purposes of applicable data protection legislation, 11wn acts as the data controller in respect of the personal data it collects from players. As data controller, 11wn determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how 11wn handles your personal data, or wish to exercise any of your data subject rights described in Section 11 of this Policy, please contact our Data Protection team using the contact details provided in Section 16.

3. Personal Data We Collect

11wn collects the minimum personal data necessary to provide a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are set out below.

3.1 Registration Data

When you create a 11wn account, we collect:

• Full legal name
• Date of birth (for age verification — all players must be 21 or older)
• Email address
• Mobile phone number
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Faisalabad) and postal code
• Username and encrypted password
• Currency preference (PKR)

3.2 Identity Verification (KYC) Data

To comply with our licensing obligations and to prevent underage gambling and financial crime, we may collect:

• Copy of government-issued photo ID (National Identity Card, Passport, or Driver's Licence)
• Proof of address documentation (bank statement, utility bill, or official government correspondence dated within 3 months)
• Proof of payment method ownership (e.g., screenshot of JazzCash or EasyPaisa account in your name)
• Source of funds documentation where required by our compliance team

3.3 Financial Transaction Data

• Deposit and withdrawal amounts in PKR
• Payment method details (JazzCash wallet reference, EasyPaisa account, HBL, UBL, or Meezan Bank account identifiers)
• Transaction timestamps and reference numbers
• Account balance history

3.4 Gaming Activity Data

• Game sessions, bet amounts, and outcomes across all 11wn products (casino, sports betting, slots, fishing games)
• PSL and cricket betting history
• Bonus and promotional offers claimed and wagering progress
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session duration and pages visited on the 11wn platform
• Referring URL and search terms used to find 11wn (where applicable)

3.6 Communications Data

• Records of live chat conversations with 11wn customer support
• Email correspondence with 11wn (including support and compliance queries)
• Responses to voluntary surveys or feedback requests

4. How We Collect Your Data

11wn collects personal data through the following channels:

• Directly from you — when you complete the account registration form, submit KYC documents, make a deposit or withdrawal, contact customer support, or respond to a survey.
• Automatically through the platform — through server logs, session cookies, and analytics tools that record your interactions with the 11wn website and gaming interface.
• From payment service providers — when you initiate a PKR transaction via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer, our payment processors share transaction confirmation data with us.
• From identity verification partners — where we engage licensed third-party KYC providers to assist with document authentication, those partners may share verification outcomes with us.
• From fraud prevention and compliance services — we may receive risk signals and fraud indicators from third-party services used to protect the integrity of the 11wn platform.

5. Legal Basis for Processing

11wn relies on the following legal bases to process your personal data, depending on the purpose of processing:

Where 11wn relies on your consent as the legal basis for processing (such as for marketing communications), you may withdraw that consent at any time by adjusting your Account notification preferences or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6. How We Use Your Personal Data

11wn uses the personal data we collect for the following purposes:

• Account administration — creating and maintaining your 11wn account, authenticating your identity at login, and managing your account preferences and settings.
• Service delivery — providing access to all 11wn gaming products including cricket betting, live casino, slots such as our slot category, and fishing games including Relax Fishing and Bird Catcher.
• Payment processing — processing PKR deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer) and maintaining accurate financial records.
• Regulatory compliance — fulfilling our obligations under our international gaming licence, including KYC verification, age confirmation (21+ requirement), anti-money laundering checks, and reporting to licensing authorities where required.
• Fraud prevention and security — detecting, investigating, and preventing fraudulent activity, unauthorised account access, bonus abuse, and other conduct that violates our Terms and Conditions.
• Responsible gaming — monitoring gaming patterns to identify potential problem gambling behaviour, administering player-requested limits and self-exclusion, and complying with responsible gaming obligations under our licence.
• Customer support — responding to your enquiries, resolving disputes, processing complaints, and maintaining records of our interactions with you.
• Marketing communications — where you have opted in, sending you information about 11wn promotions, bonuses, new game releases, and PSL / cricket betting offers relevant to your interests. You may opt out at any time.
• Platform improvement — analysing aggregate, anonymised usage data to improve the 11wn platform, identify technical issues, and develop new features.
• Legal proceedings — establishing, exercising, or defending legal claims involving 11wn.

7. Data Sharing with Third Parties

11wn does not sell, rent, or otherwise trade your personal data to third parties for their own commercial or marketing purposes. We share personal data with third parties only in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers to assist in delivering the 11wn platform, including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC verification partners, cloud hosting providers, customer support software providers, and platform analytics tools. These providers process your data strictly on our instructions and are contractually prohibited from using it for their own purposes.

7.2 Regulatory and Licensing Authorities

As a licensed gaming operator, 11wn is required to report certain information to its licensing authority and, where applicable, to financial intelligence units and law enforcement agencies. Such disclosures are made strictly in accordance with our legal obligations and only to the extent required by applicable law.

7.3 Fraud Prevention and Security Networks

11wn may share data with industry fraud prevention networks and security intelligence services to identify and prevent fraudulent activity, money laundering, and underage gambling. Information shared in this context is limited to what is strictly necessary for the relevant risk assessment.

7.4 Business Transfers

In the event that 11wn undergoes a merger, acquisition, or sale of all or a material part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices applicable to your data following the transaction.

8. International Data Transfers

11wn is an internationally licensed gaming operator and, as such, your personal data may be processed on servers located outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to the laws applicable in your country of residence, 11wn will implement appropriate safeguards to ensure that your data remains protected. Such safeguards may include standard contractual clauses, data processing agreements containing binding data protection obligations, or reliance on the recipient's certification under a recognised data protection framework.

By using the 11wn platform, you acknowledge and consent to the transfer of your personal data to servers and processors located outside Pakistan where necessary for the delivery of our services, subject always to the protections described in this Policy.

9. Data Retention

11wn retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or our licensing obligations. The following retention periods apply as a general guide:

• Account and registration data — retained for the duration of your account and for a minimum of five years following account closure, in accordance with anti-money laundering regulations.
• KYC and identity verification documents — retained for a minimum of five years following the completion of the KYC process or account closure, whichever is later.
• Financial transaction records — retained for a minimum of five years from the date of the transaction.
• Gaming activity and betting records — retained for a minimum of three years from the date of the relevant session or wager.
• Customer support communications — retained for three years from the date of the interaction, or longer where the communication relates to an ongoing dispute or legal proceeding.
• Marketing consent records — retained for the duration of your opt-in consent and for one year following withdrawal of consent or account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.

10. Cookies & Tracking Technologies

The 11wn platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised gaming experience. Cookies are small text files placed on your device when you access the 11wn website. They help us maintain your logged-in session, remember your preferences, and analyse platform performance.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies — essential for the platform to function. These include session authentication cookies that keep you logged in to your 11wn account during a gaming session. These cannot be disabled without affecting core platform functionality.
• Functional Cookies — remember your preferences such as language settings, currency display (PKR), and responsible gaming tool configurations.
• Analytics Cookies — collect anonymised data about how players use the 11wn platform, including which pages are most visited and where errors occur. This data is used to improve the platform experience.
• Security Cookies — assist in detecting and preventing fraudulent access attempts, unusual session behaviour, and account takeover activity.

10.2 Managing Cookies

You can manage or disable non-essential cookies through your browser's settings. Please note that disabling certain cookies may affect the functionality of the 11wn platform. 11wn does not use third-party advertising cookies or place cookies that track your browsing activity across unrelated websites.

11. Your Data Protection Rights

Subject to applicable data protection legislation and certain limitations where legal obligations require us to retain data, you have the following rights in respect of your personal data held by 11wn:

• Right of Access — you have the right to request a copy of the personal data 11wn holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification — if you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details directly through your account profile.
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis), or where you object to processing and there is no overriding legitimate interest. Note that certain data must be retained to comply with our anti-money laundering and licensing obligations even after account closure.
• Right to Restrict Processing — in certain circumstances, you may request that 11wn restricts the processing of your personal data, for example while a complaint or accuracy dispute is being resolved.
• Right to Data Portability — where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object — you have the right to object to processing based on legitimate interests, including profiling. You also have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the 11wn Data Protection team by email at [email protected] with the subject line "Data Rights Request" and your registered account details. We may need to verify your identity before processing your request.

12. Security Measures

11wn implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and 11wn servers.
• Encrypted storage of all sensitive personal data, including KYC documents and financial information, at rest.
• Access controls and role-based permissions ensuring that only authorised personnel can access personal data, strictly on a need-to-know basis.
• Multi-factor authentication for 11wn staff accessing internal systems containing personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Audit logging of all access to personal data records, with anomaly detection to identify potential insider threats or unauthorised access.
• Incident response procedures for detecting, containing, and reporting personal data breaches in accordance with applicable notification requirements.

Notwithstanding these measures, no system is entirely immune to security risks. 11wn cannot guarantee the absolute security of data transmitted over the internet. You are encouraged to maintain strong, unique passwords for your 11wn account and to enable two-factor authentication where available.

13. Responsible Gaming & Your Data

11wn's responsible gaming programme relies in part on the analysis of your gaming activity data. This includes monitoring deposit frequency, bet sizing, session duration, and loss patterns to identify behaviour that may indicate problem gambling. Where such patterns are detected, 11wn may use your contact details to reach out with information about responsible gaming tools or to apply account-level safeguards as required by our licensing obligations.

Data processed in connection with responsible gaming — including self-exclusion status, deposit limit settings, and intervention records — is treated with the highest level of sensitivity and is accessible only to staff with specific responsible gaming responsibilities. This data is never used for marketing purposes.

For full details of the responsible gaming tools available to you, including deposit limits, session reminders, cool-off periods, and self-exclusion options, please visit our Responsible Gaming page. All 11wn gaming products are restricted to players aged 21 and above.

14. Children's Privacy

The 11wn platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you believe that a person under the age of 21 has registered an account or provided personal data to 11wn, please contact us immediately at [email protected].

Upon becoming aware that personal data has been collected from an underage individual, 11wn will immediately suspend the relevant account, delete the associated personal data to the extent not required to be retained by law, and — where applicable — report the matter to the relevant authorities in accordance with our licensing obligations.

15. Amendments to This Policy

11wn reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, the introduction of new platform features, changes in applicable law, or guidance from regulatory authorities. When material changes are made to this Policy, we will notify registered players via the email address associated with their account and/or via a prominent notice displayed on the 11wn platform.

The updated Policy will take effect from the date indicated in the "Effective Date" field at the top of the document. Your continued use of the 11wn platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you must discontinue use of the platform and may request account closure in accordance with our Terms and Conditions.

The current version of this Privacy Policy supersedes all prior versions. Archived versions of previous policies are available upon request from the 11wn Data Protection team.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11wn processes your personal data, please contact our Data Protection team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the 11wn platform after logging in to your account. This is the fastest way to get a response.
• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" to ensure your message reaches the correct team. We aim to respond to all privacy-related enquiries within 5 business days and to all formal data rights requests within 30 days.

Please note that all contact details on this page are provided as plain text for reference only and are not clickable links. 11wn strongly recommends using the in-platform live chat for urgent account-related queries, including those relating to data security.